Replacement Level 2 CE Approved Memory Foam knee armour supplied with all our of Motorcycle Jeans.
Colour may vary from picture shown
To find your best fit for our motorcycle jeans, please do the following:
Grab your favorite pair of jeans. Then measure across the waist in inches. Double that to get the waist size.
Then measure from the crotch of the jeans to the end of one leg. With both measurements to hand, you are ready to order.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please use the returns form that was sent with your goods. If the returns form was missing, please clickhereto download a replacement.
You can always contact us for any return questions via our customer services team: 01892 457373
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact our customer services team on 01892 457373
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. Alternatively, just tick the 'Exchange' box on the returns form, indicating the size/style you prefer and we will do the rest once the item reaches us. If it's just an exchange in size that you are looking for, then don't worry about returning your armour and/or any other items that you may have received with your order - just the jeans.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too. If you have received a refund confirmation email from us but have not received your refund after 10 days, please contact your bank for assistance.
Our main priority is getting your order to you as quickly and safely as possible.
For next day delivery, orders must be placed before 3PM and excludes delivery on weekends, Bank Holidays and to certain postcode areas. Our standard delivery charge is £3.99 within the UK. All goods within the UK are dispatched with DPD Local. Providing a mobile telephone number when ordering will ensure you receive a text advising you of the delivery date and time slot. At this stage you may have the option to change delivery details if you so wish.
Postal Charges for the Rest of Europe and Rest of World will be quoted when paying for your order. These items will be sent by the most appropriate courier using a 'Track and Trace' service. Please email us at firstname.lastname@example.org if your country is not showing and we will provide you with a shipping quote.
You will be notified by email when your items are dispatched.
Most deliveries will usually require a signature. Please bear this in mind when supplying your delivery address. For example - it may be better to give your work address. In the event that a package doesn't arrive please notify our customer services department on 01892 457373 . We won't consider it lost for 28 days. At our discretion we would normally send a replacement after 14 days.
DPD Local collect from us Monday to Friday at 3pm. This does however exclude Bank Holidays.
You will be notified by email of the parcel number and full tracking details when your items are dispatched.
We want you to be happy with your purchase from Roadskin Ltd however there may be certain instances products may need to be returned.
IF YOU CHANGE YOUR MIND
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.
FAULTY ON ARRIVAL
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
ITEMS FAULTY IN WARRANTY PERIOD
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.
Customer services can be contacted on 01892 457373
Returns take approximately five business days to process upon receipt of the item.
We cannot be held responsible for the loss or damage of items during their return. We recommend that all goods are returned via registered post.
Buyer is responsible for any shipping charges when returning the item.