Our main priority is getting your order to you as quickly and safely as possible.
Our standard delivery charge is £4.99 within the UK. All goods within the UK are dispatched with either DPD Local, FedEx Express or Royal Mail. For next day delivery, orders must be placed before 3PM and excludes delivery on weekends, Bank Holidays and to certain postcode areas (typically Highlands and Islands).
Providing a mobile telephone number when ordering will ensure you receive a text advising you of the delivery date and time slot. At this stage you may have the option to change delivery details if you so wish.
Please Note: Certain remote postcodes (typically Highlands & Islands) may carry an additional surcharge as levied by our couriers. To avoid any additional costs, please choose the Standard Delivery option and not Express delivery. If an express option is required, we will contact you to advise the additional cost at which stage you can choose to go ahead with the order and pay the surcharge or request a cancellation and refund.
Postal Charges for the Rest of Europe and Rest of World will be quoted when paying for your order. These items will be sent by the most appropriate courier using a 'Track and Trace' service. Please email us at contact@roadskin.co.uk if your country is not showing and we will provide you with a shipping quote.
Please Note: Whilst most areas in the world are covered by the shipping fees quoted, there are instances when our courier advises us that the Zip Code/Postcode given is classed as being in a 'remote' area and a surcharge is levied. In this instance we will contact you to advise the additional cost at which stage you can choose to go ahead with the order and pay the surcharge or request a cancellation and refund.
Tracking Details
You will be notified by email when your items are dispatched. DPD Local and FedEx collect from us Monday to Friday at 3pm. This does however exclude Bank Holidays.
You will be notified by email of the parcel number and full tracking details when your items are dispatched. Most deliveries usually require a signature (although post-covid, many couriers exercise the right not to do this) Please bear this in mind when supplying your delivery address. For example - it may be better to give your work address.
Missing Parcels
All parcels are sent out through our couriers in good faith, however we cannot be held responsible for the manner of delivery once it leaves our warehouse. In the event that a package doesn't arrive please contact the courier company using the tracking number provided. As the recipient, this is normally the quickest and easiest way to resolve matters. If your parcel has still not been delivered within 10 days of dispatch, please notify our customer services department by email at contact@roadskin.co.uk . In line with the courier T's & C's, we won't consider it 'lost' for 28 days, however at our discretion we would normally send a replacement after 14 days. In the event that a replaced item is subsequently delivered, the item will need to be returned within 7 days of receipt, failing this an invoice will be emailed requesting payment.
RETURNS
We want you to be happy with your purchase from Roadskin Ltd however there may be certain instances products may need to be returned.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.
Damage in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refund issued via your original payment method.
Faulty on Arrival
If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.
ITEMS FAULTY IN WARRANTY PERIOD
If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.
NOTES
- Customer services can be contacted on 01892 457373
- Returns take approximately five business days to process upon receipt of the item.
- We cannot be held responsible for the loss or damage of items during their return. We recommend that all goods are returned via registered post.
- The Buyer is responsible for any shipping charges when returning the item.
RETURN ADDRESS
Returns Department
Roadskin Ltd
15-17 Colebrook Industrial Estate
Longfield Road
Tunbridge Wells
TN2 3DG